Contact us
Get in touch with the team, we're here to help
By post
Our office is open from 9am–5:30pm, Monday to Friday.
MSF UK, 10 Furnival Street, London, EC4A 1AB
By telephone
You can call us seven days a week, between 8am–10pm.
+44 (0) 20 7404 6600
By email
Send the team an email, we'll be happy to help.
Browse our FAQs
Select the category of your enquiry
Regular donations
You can set up a Direct Debit via the MSF UK website, by phone or by posting a Direct Debit form to us.
By phone: Please call us on +44 (0) 20 7404 6600 and ask to speak to our Fundraising Team.
By post: Please download our Direct Debit form and post it to the address below:
Fundraising Team
FREEPOST RTSE-CLGS-UZYB
MSF UK - Lower Ground Floor
Chancery Exchange
10 Furnival Street
London
EC4A 1AB
If you do not have access to a printer, please call or email us so that we can send you a form by post.
Please email our Supporter Care Team at uk.fundraising@london.msf.org with the changes you would like to make, such as the donation amount or date.
If you are changing your bank account details or prefer to speak to us, please call us on +44 (0) 20 7404 6600 and ask for our Supporter Care Team.
Please do not send your bank details by email, as this is not a secure way to send sensitive information.
Please email us at uk.fundraising@london.msf.org or call us on +44 (0) 20 7404 6600 and ask to speak to our Supporter Care Team.
Once we have located your supporter record and cancelled your Direct Debit, we will send you confirmation by email or post.
You can also cancel your Direct Debit directly at your bank.
One-off donations
You can make a one-off donation via the MSF UK website, by phone or by posting a cheque to our office.
By phone: Please call us on +44 (0) 20 7404 6600 and ask to speak to our Fundraising Team.
By post: Please download our one-off donation form and post it to the address below:
Fundraising Team
FREEPOST RTSE-CLGS-UZYB
MSF UK - Lower Ground Floor
Chancery Exchange
10 Furnival Street
London
EC4A 1AB
Please make your cheque payable to 'Médecins Sans Frontières'.
If you do not have access to a printer, please include a cover letter with your donation so that we can acknowledge receipt of your gift.
At MSF, unrestricted funding gives our medical teams across the world flexibility to respond as needs arise. It means that we can send teams to help quickly, without having to wait first for funds to be raised.
Donate to our general funds online
To find out if it is possible to donate towards a specific country where MSF has projects, please email us at uk.fundraising@london.msf.org. You can also call us on +44 (0) 20 7404 6600 and ask to speak to our Fundraising Team.
To help us locate your donation, please email us at uk.fundraising@london.msf.org
Please also check your spam and junk folders, as our donation acknowledgement email may have been redirected there.
If you prefer to speak to us, please call us on +44 (0) 20 7404 6600 and ask for our Supporter Care Team.
To help us locate your cheque, please email us at uk.fundraising@london.msf.org
If you prefer to speak to us, please call us on +44 (0) 20 7404 6600 and ask for our Supporter Care Team.
If you can, please donate using a debit or credit card or send us a cheque, as these methods are quicker and more cost-effective for our small team to process.
To request our bank details to make a donation by bank transfer, please send an email to uk.fundraising@london.msf.org, providing your full name and postal address. We will give you a reference number to quote as part of the transfer, to help us identify your donation and acknowledge your gift.
Thank you for considering MSF. If you'd like to find out more about making a donation over £5,000 as a company, trust or foundation, or over £10,000 as an individual, then we'd love to speak to you.
By phone: +44 (0) 20 7404 6600
By email: abigail@london.msf.org
Alternatively, you can securely donate online.
Tribute donations
Dedicating your donation to a loved one to mark their birthday, wedding or anniversary is a great way to mark the occasion.
To send a personalised postal or e-card with your message, select 'one-off donation' then select 'In celebration'.
If you would like to make a tribute donation celebrating someone's life, please select 'one-off donation' then select 'In memory'.
Make a tribute donation online
Alternatively, you can donate by telephone by calling our offices on +44 (0) 20 7404 6600.
If you would like to let someone know that you have made a gift in their name or someone they are close to, please visit the donate page on our website.
From there select whether this donation is 'in celebration' or 'in memory' and follow the steps on the screen.
Alternatively, you can donate by telephone by calling our offices on +44 (0) 20 7404 6600.
Corporate donations
There are a number of laws in the UK relating to organisations raising money for charity, where funds donated relate to the sales of goods and services, and when they publicly promote this contribution. In this scenario, the person or organisation is defined as a Commercial Participator under the Charities Act and is required to have a contract with the charity that they are raising funds for. You can read a little more about this here.
These types of partnerships have tax and VAT implications, and come with additional reporting obligations for both the organisation raising funds and the charity.
If you wish to discuss this kind of a partnership then please contact us:
By phone: +44 (0) 20 7404 6600
By email: corporate@london.msf.org
The MSF logo is a hugely valuable asset to MSF and we have strict rules in place as to how it can be used.
At MSF, the safety of our staff and patients is always at the forefront of everything we do. MSF is renowned for not using armed security in countries in which we work. Our logo is our primary use of protection and is found on our uniforms, vehicles and the flags that fly over our facilities. Our logo is an emblem of the respect that MSF has earned in the countries in which we work due to our key principles of independence, neutrality and impartiality. It often means that we are able to work in places that are too dangerous for others.
For this reason we are incredibly careful of how our logo is used and as a general rule, in the UK we do not share it with our corporate supporters (as a standalone entity).
We may be able to supply a special 'Fundraising' logo, please get in touch:
By phone: +44 (0) 20 7404 6600
By email: corporate@london.msf.org
Please email us at uk.fundraising@london.msf.org with the changes you would like to make.
If you prefer to speak to us, please call us on +44 (0) 20 7404 6600 and ask for our Supporter Care Team.
Please email us at uk.fundraising@london.msf.org
If you prefer to speak to us, please call us on +44 (0) 20 7404 6600 and ask for our Supporter Care Team.
Please email us at uk.fundraising@london.msf.org
If you prefer to speak to us, please call us on +44 (0) 20 7404 6600 and ask for our Supporter Care Team.
If you are receiving postal communications from us, you can find your supporter number on our letters.
If you are receiving duplicate mailings, we may have more than one supporter record for you. Please email us at uk.fundraising@london.msf.org with the supporter number(s) shown on our letters.
If you prefer to speak to us, please call us on +44 (0) 20 7404 6600 and ask for our Supporter Care Team.
We are very sorry for your loss. Please send us an email at uk.fundraising@london.msf.org, providing the supporter's name and postal address. We will update our records to ensure that no further communications are sent. Please note that it may take a few weeks for the changes to come into effect.
If you want to raise money for Médecins Sans Frontières, but are stuck for ideas, then check out our A-Z of fundraising ideas. There you will find all the inspiration you need, from doing a sponsored walk to hosting your own event. It's fundraisers like you that help us deliver medical care where it's needed most.
Setting up a fundraising page on JustGiving is an easy way for your friends and family to sponsor you. They can Gift Aid their contributions and all donations are automatically paid into MSF's account. You can also regularly update your page with photos and an activity blog to let supporters know how you're progressing.
The easiest way to pay in your funds is by making a donation on our website.
Alternatively, you can make a donation over the phone by calling our offices on +44 (0) 20 7404 6600 and asking to speak to a member of the Fundraising Team.
If the above options don't work for you, please send a cheque made payable to ‘MSF-UK’ along with a covering letter to:
Community Fundraising Team
MSF UK
Chancery Exchange
10 Furnival Street
London
EC4A 1AB
Please note: If you would like us to claim Gift Aid on your donation, the government requires that we have a Gift Aid form, for each individual making the donation. We cannot claim Gift Aid where a collection is made or if the cheque covers donations from more than one supporter.
Our Gift Aid collection envelopes are an easy way for individuals to complete a Gift Aid declaration and keep their donation separate from other donations.
If you would like us to send you some, please get in touch by calling the Community and Events Team on the above number or emailing us at fundraisinghelp@london.msf.org.
We'd be happy to share some of our MSF-branded materials to help with your fundraising. If you’d like to order some fundraising materials, please email the Community and Events Team at fundraisinghelp@london.msf.org
Ask your loved ones to donate the money they would have spent on a gift for you to MSF instead. The best way to do this is by setting up your fundraising on Just Giving today.
If you'd like to give people the option to donate via cheque and Gift Aid their donation, please get in touch via tributes@london.msf.org to order your collection envelopes today.
An online tribute page where friends and family can make a donation in memory of your loved one is a very special way to commemorate their life. It also provides an option for those who cannot be there on the day to leave a message of support and make a donation.
By selecting Médecins Sans Frontières as your charity on JustGiving or MuchLoved, the funds you collect will go straight to our medical work.
We can also provide donation envelopes to collect donations at the service. Donations can be made by card or cheque and Gift Aid can be claimed on individual donations, which will add 25p for every £1 donated.
To order envelopes or for further support, please call our Community and Events Team on +44 (0) 20 7404 6600 or email tributes@london.msf.org.
Our UK office is responsible for sending 300 inspiring doctors, nurses, logisticians and other project staff overseas each year. When they've returned home, many of them are happy to share their stories and talk about the reality of life working for us overseas.
If you'd like to request a speaker for an event, please fill in our online speaker request form and we'll do our best to find you an inspiring speaker.
At MSF, unrestricted funding gives our medical teams across the world independent flexibility to respond as needs arise. It means that we can send teams to help quickly, without having to wait first for funds to be raised.
To find out if it is possible to raise funds for a specific country where MSF has projects, please email us at fundraisinghelp@london.msf.org. You can also call us on +44 (0) 20 7404 6600 and ask to speak to our Fundraising Team.
Gift Aid is a UK government scheme that allows UK taxpayers to increase the value of their donations to a UK charity by 25% at no additional cost.
MSF will re-claim the basic rate of tax you’ve already paid from the government. In practice this means that for every pound donated using Gift Aid, we can claim an additional 25 pence from HMRC. For example, if you make a donation of £10, MSF will reclaim £2.50 in tax from HMRC so you must have paid £2.50 in tax during the tax year.
You can Gift Aid your donations if you pay UK Income Tax and/or Capital Gains Tax at least equal to the amount of Gift Aid claimed on your donations in that tax year. You could pay Income Tax if you:
- pay tax from your salary before you receive your wages
- have to fill in a self-assessment tax return form each year
- have taxable savings, maybe a pension plan or income from investments
The tax year starts on the 6th April and runs until 5th April the following year.
You will need to complete a Gift Aid declaration. Declarations will be included on all MSF donations forms and you will be asked when making a donation on the phone.
You can also complete a Gift Aid declaration now by:
- downloading a Gift Aid form here: You can return it using the freepost address on the form or by email to uk.fundraising@london.msf.org
- phone: +44 (0)207 404 6600 - if you make a Gift Aid declaration by phone, we will send you a letter to confirm that we have recorded a Gift Aid declaration for you.
- requesting a form: by email at uk.fundraising@london.msf.org
This declaration will cover all the donations that you have made to MSF in the last four years and any that you choose to make in the future. If your donations are only eligible for Gift Aid from a certain date, please let us know when completing the declaration.
If you do not pay tax, or do not pay enough Income Tax and/or Capital Gains Tax to cover the Gift Aid that could be claimed, you should not Gift Aid your donations. We would be very grateful if you could let us know that your donations are not eligible for Gift Aid to ensure our records are up to date.
You can contact us by:
- Phone: +44 (0)207 404 6600
- Email: uk.fundraising@london.msf.org
- Post:
FREEPOST RTSE-CLGS-UZYB
Médecins Sans Frontières
Chancery Exchange
10 Furnival Street
London
EC4A 1AB
Gift Aid declarations do not expire. Therefore, we do require an explicit notice to cancel a Gift Aid declaration. Unfortunately, leaving a Gift Aid box blank for example is not enough to cancel or amend this. We aim to regularly remind our supporters that Gift Aid is being claimed on their donations.
If your circumstances change and you no longer pay enough income or capital gains tax to cover the amount of Gift Aid claimed by MSF, please cancel your declaration by contacting us.
- Phone: +44 (0)207 404 6600
- Email: uk.fundraising@london.msf.org
- Post:
FREEPOST RTSE-CLGS-UZYB
Médecins Sans Frontières
Chancery Exchange
10 Furnival Street
London
EC4A 1AB
We would be very grateful if you could provide your full forename and full residential address, this helps HMRC to match your Gift Aided donations to your tax record.
Please let us know if your name or address changes.
Unfortunately not. Gift Aid declarations can only be made by an individual for themselves. Please provide one name only. The individual must be the Gift Aid eligible taxpayer who is making the donation(s).
Whether you're paying tax at the basic rate of 20 percent or at a higher rate, MSF only benefits from the basic rate of tax.
For example, a higher rate taxpayer who pays tax at 40% makes donations to MSF through Gift Aid. They can claim back the difference between the higher rate of tax at 40 percent and the basic rate of tax at 20 percent on the total value of their donation (the ‘gross donation’). This can be claimed back on a Self Assessment tax return. Donors who do not complete a Self Assessment tax return can call their tax office and have the higher rate relief reflected in their PAYE tax code. If you need a summary of your donations for each tax year, please contact us.
For further advice on personal tax relief, please contact HMRC or your accountant. You can read more about Tax relief when you donate to a charity on the HMRC website.
To find out more about your donation, you can contact us by:
Phone: +44 (0)207 404 6600
Email: uk.fundraising@london.msf.org
Post:
FREEPOST RTSE-CLGS-UZYB
Médecins Sans Frontières
Chancery Exchange
10 Furnival Street
London
EC4A 1AB
Yes, you must still pay enough UK Income Tax or Capital Gains Tax to cover the Gift Aid that could be claimed.
While every gift to MSF is gratefully received, the best way to help us respond in an emergency is with a residuary gift – a percentage of your estate after your loved ones have been considered and provided for.
Residuary gifts have the advantage over a specific sum of money, as inflation will not reduce their value over time.
Alternatively, you can choose to leave a pecuniary gift – a fixed amount of money.
Download our legacy leaflet
If you’d like to discuss leaving a gift to MSF, please call 0207 404 6600 and ask to speak to our Supporter Care Team or email us at legacies@london.msf.org.
Thank you for your support.
We don’t offer advice on how to word gifts in wills and do advise speaking to a solicitor to do this. For any gift, our registered address and charity number should be included:
- MSF UK, Lower Ground Floor, Chancery Exchange, 10 Furnival Street, London EC4A 1AB
- Registered Charity No: 1026588
Unrestricted gifts give us more freedom to act.
We will endeavour to spend your money in an area of the world that is close to your heart, if that is what you wish. However, please understand that we are an emergency organisation and that we may no longer be needed in the partcicular country or project you have in mind. If we cannot fulfil a restriction criteria included in your will, your gift will fail.
A "Letter of Wishes" allows you to outline your desired restrictions. Please note that while these letters are not legally binding, they serve as a valuable reference for us to understand and respect your intentions.
We advise you to see a solicitor to help you draw up your will. You can find a local solicitor on the Law Society website under 'Wills, Trusts and Probate'.
Please call us on 020 7404 6600 and ask to speak to the Supporter Care Team or email us at legacies@london.msf.org
MSF UK does not offer a free will writing service.
Research undertaken with MSF supporter focus groups found that a free will writing service was not favoured. Our supporters have told us that we should minimise our fundraising costs and shouldn't use their donations to offer a free will writing service. We advise you to see a solicitor to help you draw up your will. You can find a local solicitor on the Law Society website under 'Wills, Trusts and Probate'.
English Charity Reg. No. 1026588
Join the team on the frontline of humanitarian healthcare by signing up to Frontline, our monthly email newsletter.
For every £1 donated to MSF UK:
- 80p goes directly to medical projects around the world
- 12p is reinvested in future fundraising
- Just 8p is spent on support and overhead costs
For every £1 spent on fundraising in 2023, we raised £6.53.
Money donated to MSF is directed to crises wherever the need is greatest.
Our executive director, Dr Natalie Roberts is eligible for an annual salary of £96,586 (as of 31 December 2023). There are no additional bonuses or performance-related additional payments.
This amount excludes pension contributions by MSF, which total 10 percent of the gross salary.
We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person making the complaint.
To make a complaint, please:
- Email complaints@london.msf.org
- Call +44 (0) 20 7404 6600
- Write to: Complaints, MSF UK, Lower Ground Floor, 10 Furnival Street, London EC4A 1AB
MSF is not part of the Disasters Emergency Committee or any DEC type group globally. We are focussed on our accountability to our supporters and only launch fundraising appeals when there is an urgent financial need.
MSF relies heavily on unrestricted donations from our supporters, which allow us to work in a flexible way. This reflects the ever-changing needs of our work and ensures we can provide assistance wherever the need is greatest. It also allows us to respond quickly when there is an emergency.
MSF is unable to accept donations of medical supplies or equipment.
MSF's ability to provide effective medical services depends on our established logistics set-up which allows our medical teams to accurately forecast and request specific quantities of items required - reducing wastage and our transport footprint. We are also bound by the import regulations of the countries we work in which often require certificates of origin, batch testing and manufacturers' consent to import.
Organisations which can accept some medical supplies and equipment include Inter Care and Medical Aid International. Please check carefully with them which items they can accept before sending any donations of supplies or equipment.
Please contact our Supporter Care Team who will be happy to help:
- Email us at uk.fundraising@london.msf.org
- Call +44 (0) 20 7404 6600
- Write to: Supporter Care Team, MSF UK, Lower Ground Floor, 10 Furnival Street, London EC4A 1AB