Digital Testing Team - New donation platform

Digital Testing Team

New donation platform

Thank you so much for choosing to support MSF UK. Your time, feedback and opinions are invaluable to us.

Instructions

  • Make either a one-off or monthly test donation to MSF UK using the test payment details provided below (please note, you will not be charged for any test donation)
  • Think carefully about your experience of using MSF UK's new donation platform. What do you like and/or dislike?
  • Please answer the questions below - be as honest and specific as you can with your answers and feedback. Your constructive criticism is hugely valuable to us and will help us improve the platform.

Test payment details

  • Credit card
    • Card number: 4111 1111 1111 1111
    • Expiry date: 12/29
    • CVV: 123
    • OTP code: 1234 (you will be prompted to enter a code in a pop up window after clicking 'Complete donation')
  • PayPal
    • Email address: paypal-testing@example.com
    • Password: HoneyPot1!
    • Please note, logging in with the above PayPal details will automatically add some test information to the form. You can update this, or leave it and continue with your donation.  
  • Direct Debit
    • Account number: 75849855
    • Sort code: 20 00 52
  • Apple Pay and Google Pay
    • Please note, these payment options will be available when we launch the new donation platform, but aren't included in this round of testing. 

Start your test donation

Estimated completion time: 20-25 minutes

Questions

Did you find the donation platform easy to use?
Did anything not work as you expected whilst making your test donation?
How do you feel about the suggested donation amounts on the first page?
Could you suggest any improvements to the donation platform?
Did you feel like you understood the impact of your donation whilst using the platform?
Did you feel like you understood how your money would be used whilst using the platform?
Did you feel that any information was missing whilst making your test donation?
On which device are you testing our donation platform?
On which browser are you testing our donation platform?
Please let us know which payment method you used when making your test donation?
Did you test a one-off or monthly donation when navigating through the donation process?
Did you receive a confirmation email to the email adress you provided?

Not applicable to PayPal donations.

If you have the time, please feel free to make multiple test donations and submit your feedback on each donation in a new version of this feedback form.

If you have any additional questions, want to discuss your feedback further or share screenshots from your testing, please email james.godfrey@london.msf.org