Digital Testing Team: donation platform landing page

Thank you so much for choosing to support MSF UK, your input will help us improve the experience for future supporters.

We're reviewing the first page of our online donation process, and we'd love your honest thoughts. This isn't about how MSF is doing overall, it's specifically about the page itself: what works, what doesn't, and what could be clearer.

There are no right or wrong answers, and critical feedback is just as valuable as positive feedback - it will help us improve the experience for other supporters who choose to donate online.

Estimated completion time: 10-15 minutes

Task deadline: This task will be open until 16:00 on Tuesday 4 August

Instructions

Visit the first page of our online donation process
Spend a bit of time here, think carefully about the page and your experience of using it
You don't need to continue further than the first page, but feel free to if that helps give your answers context
Please answer the questions below - be as honest and specific as you can with your answers and feedback. Your constructive criticism is hugely valuable to us

Visit the first page of our donation process

Questions

What's the first thing that caught your attention on the page?

How clear was it what your donation would achieve?

1 - Very clear

2 - Clear

3 - Moderately clear

4 - Slightly clear

5 - Not clear

What could make this clearer? [optional]

How secure did you feel your online donation would be?

1 - Very secure

2 - Secure

3 - Moderately secure

4 - Slightly secure

5 - Not secure

What could make this feel more secure? [optional]

Would anything on the page make you hesitate before deciding to donate?

Did the page give you enough information to feel confident about giving? Why or why not?

How confident did the page make you feel that MSF would use your donation well?

1 - Very confident

2 - Confident

3 - Moderately confident

4 - Slightly confident

5 - Not confident

Was there anything on the page that felt confusing, cluttered, or unnecessary?

Was there anything you expected to see on the page that wasn't there?

How does the page make you feel about MSF's work?

If you were on the donation page, would you know where to click to return to other sections of the MSF website?

Yes

Not sure

Do you feel like you would know how to get help with your donation?

Yes

Not sure

What device did you use to view the page?

Mobile

Desktop / Laptop

Tablet

Not sure

Is there anything else you'd like to tell us about this page? [optional]

Digital Testing Team - Donation platform landing page

Digital Testing Team: donation platform landing page

Instructions

Questions